Cancellation & Refund Policy

Last updated: 18 Aug 2025

This policy explains how you can cancel your premium subscription and request refunds for OneProfile.Club services.

Cancellation

How to Cancel

• Premium subscriptions can be cancelled at any time through your account settings
• Go to Account → Billing → Cancel Subscription on dashboard (app.oneprofile.club)
• No cancellation fees or penalties if the cancel request rised before the free tier.

When Cancellation Takes Effect

• Cancellation takes effect at the end of your current billing period
• You will continue to have access to premium features until the end of your paid period
• Your account will automatically revert to the free plan after the billing period ends

What Happens After Cancellation

• All your profile data remains intact and accessible
• Premium features become unavailable at the end of billing period
• You can reactivate premium features at any time
• No data loss - your profile, ratings, and content are preserved

Refund Policy

7-Day Refund Window

• Full refund available within 7 days of initial purchase
• Applies to first-time premium subscriptions only
• Must be requested through official channels

Eligible Refund Scenarios

• Technical issues: Service unavailable for extended periods due to our technical problems
• Billing errors: Incorrect charges or duplicate transactions
• Accidental purchases: Unintended subscription activations
• Feature misrepresentation: If advertised features are significantly different from delivered

Non-Refundable Scenarios

• Refund requests after 7-day window
• Services already consumed or actively used
• Change of mind after using premium features
• Violation of Terms of Service leading to account suspension

Refund Process

How to Request

1. Email oneprofileclub@gmail.com with the following information:
2. Your account email address
3. Order/Transaction ID
4. Reason for refund request
5. Date of purchase

Processing Timeline

• Review: 2-3 business days to review request
• Approval notification: Within 24 hours of review completion
• Refund processing: 5-10 business days after approval
• Credit to original payment method: Additional 3-7 days depending on your bank/card issuer

Refund Method

• Refunds will be credited to your original payment method
• If original method is unavailable, alternative arrangements will be discussed
• Processing fees (if any) may be deducted from refund amount

Billing Cycles and Partial Refunds

No Partial Refunds

• No partial refunds for unused time within a billing cycle
• If you cancel mid-cycle, you retain access until the period ends
• This policy ensures fair usage and reduces administrative overhead

Monthly vs Annual Plans

• Monthly plans: Full access until end of month after cancellation
• Annual plans: Full access until end of annual period after cancellation
• Refund window still applies regardless of billing cycle

Disputes and Escalation

Internal Dispute Resolution

• Refund disputes can be escalated by emailing oneprofileclub@gmail.com
• Include original refund request details and additional context
• Senior support team will review within 5 business days

External Dispute Resolution

• If internal resolution is unsatisfactory, you may contact your payment provider
• For Indian users, consumer protection laws may apply
• We comply with applicable consumer protection regulations